Hello,
I was using a classic text element to place a form code on a site. The text element output was working perfectly fine but ever since I upgraded to 4.0.10 (latest version) the element is now displaying the script code as output vs the form that should be displayed. Can you please help?
Also I forgot to mention this problem only exists on mobile. The desktop pages seem to be working fine.
Hi @smartermethods,
There might be a few different reasons behind the issue you are having. I would suggest you troubleshot a few common issues to find the reason behind it.
1.Plugin Conflict
2.Child Theme Related issue
3.CSS/JS Customization
4.Disabling Cache
If you discover that an issue is coming from a custom code or 3rd party plugin, kindly consult with a developer or contact the plugin author. Please note that we do not provide support for custom codes and 3rd party plugins.
If that does not help, please provide login credentials for your site in a secure note to examine it further, including:
– WordPress Site URL & Login URL
– WordPress Admin username/password
To create a secure note, click the key icon underneath any of your posts.
NOTE: There is an existing JavaScript error found in the console from the 3rd party plugin named Photo Gallery, this could be the reason behind your issue, I would suggest you deactivate this plugin once and check after clearing the cache.
Thanks
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