Preview was unresponsive to access cornerstone

Support
#1

Hi I’ve been trying to edit my main page via cornerstone. I’ve deactivated all my plug ins and activated one by one but then the plugs ins don’t make a difference (These are all x theme add on plugins)

Kind regards

Will

#2

Hi There,

“The preview was unresponsive after loading.” in general is a generalized error message that can mean one of many things. Please make sure to read the following thoroughly and follow all steps outlined.

The message can be caused by the following:

Incorrect setup of SSL. If you have an SSL certificate on your site. You should have the WordPress Site URL and Address URL settings set to HTTPS if you are loading the builder via HTTPS. This can be checked via your wp-admin > general > settings. If you aren’t using SSL you can ignore this step.

Caching. If you have a caching plugin activated or any form of server side caching please disable it to test for any possible conflicts. If you have server side caching or aren’t sure if you do, your host should be able to advise of this and disable it for testing purposes on your account.

Cloudflare. If you are using Cloudflare please disable this for testing purposes. Cloudflare by default enables an auto minfication function to compress the JS and CSS files of the theme. As the theme already serves minified files, re-minifying said files only causes to break the entire site.

Custom code syntax error. If you have a child theme, please enable the child theme and check if the issue still exists. If you have entered any custom JS or CSS into their respective editors. Please review the code for any syntax errors. A mis-placed semi-colon or a missing bracket will cause the issue you’re seeing.

If you could please try the above and if you still have the issue we’d be more than happy to assist.

Thanks!

1 Like
#3

Cheers for the reply

I’ve gone through each of your steps and It seems to be turning up :open_mouth:

Hope you’re able to source this.

Regards

Will

#4

Hi There,

I checked your site and it seems you are facing with cs-vendor.js not loading issue.

The possible fix is downloaded new zip of X and then cornerstone, unziped cornerstone- FTP added to wp-content/plugins/cornerstone/assets/dist-app/js/cs-vendor.js

Hope this solves your issue.

Thanks

1 Like
#5

I will try this now, thanks for the reply Basanta!

#6

You’re welcome.

1 Like
#7

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