Preview unresponsive - Deactivated all plugins but still happening

Support
#1

I have already disabled all plugins and I don’t have cache so what could be the problem?

See here: https://cl.ly/t2AI

#2

Hello There,

Thanks for posting in! I can confirmed the issue. There is a JS error on the page which have prevented the preview to load. Could you please provide us ftp so that we can investigate further?

For the meantime, you can use the skeleton mode to edit the page for faster response and easy access of the elements on the preview area.

Best Regards.

#3

HI @RueNel,

FTP details is in the secure note. Thanks for taking a look :slight_smile:

#4

Thanks! I’ve been able to uncover the source of the problem. It’s a bug that only happens if you have “Disable Rich Text” set on your user profile. I’ve patched your site with the fix. When the next point release is available you can safely update.

#5

That’s great! Thank you so much @alexander :slight_smile:

#6

On behalf of my colleague, you’re welcome. Cheers! :slight_smile:

1 Like
#7

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