Preview site in the builder doesn;t show correct size on desktop

[detech]

X PRO: Preview site in the builder doesn’t show correct size on desktop
its showing mobile on my desktop monitors.

[tristup]

Hi @detech,

Thanks for reaching out.
It will very difficult to recognize your problem without logging into it. Hope you will not mind sharing your website credentials. Please provide login credentials for your site in a secure note to examine it further, including:

– WordPress Site URL & Login URL
– WordPress Admin username/password

To create a secure note, click the key icon underneath any of your posts.

Thanks

[detech]

I will share my private details

[marc_a]

Hi @detech,

I am not quite sure what do you mean by the builder doesn’t show correct size on desktop and it is showing mobile on your desktop monitor.

Lets take a look one of your pages. For example, the about page, on the builder this is what I see:

Builder:

Front-end:

As you can see on both screenshots, they are just the same. Would you mind sharing more information on how we can replicate your issue?

Hope that helps.

Thank you.

[detech]

Its not bad I can’t replicate the issue. I would go into the builder and it would load my page as if its on a smaller screen but this issue resolved itself. I just wanted to know if there was a reason for this. I even cleared cookies but one one computer it would look weird and normal on another machine.

[prakash_s]

Hello @detech,

It might be an issue with the browser cache. It may take some time to render the changes. Glad that it is working fine for you now. Please feel free to reach us if you have any queries regarding our theme and theme settings.

Thanks