Hi,
I’m having issues with my website which has both X theme and Cornerstone installed. I did a backup using UpdraftPlus as I usually do after a lot of changes and then made some changes to the HTML in the footer widgets (ie. changed around columns). Then for some reason the preview of all pages under a particular parent category started to not work. I get the error “The preview was unresponsive after loading. This is most often related to a plugin conflict or aggressive page caching”. Also, I am unable to access these pages on the frontend - I get a 404 error. However, if I change the pages’ parent category to something other than “Dialogue”, everything works again. I tried to revert back to the previous backup but it was no longer there which is strange because I had reverted back to this backup before I made the above changes.
I’ve deactivated and activated all plugins. I’ve cleared my browser cache and reset the permalinks. The website host has also cleared all cache - server, PHP, WordPress. They’ve checked the rewrite rules in the .htaccess, all the file and folder permissions, as well as the PHP version, but to no avail. Also, there are no errors registered in the server’s log so could there be an issue with the plugin?
Out of curiosity I checked to see if I had the most up to date X Theme and I don’t. I have 6.5.5 but on your website you have 6.5.6 for download. I checked my license and it’s activated on both the live and staging sites. Why am I not getting a notification in Wordpress? Before I manually update, can you please check to see if the problem could not easily be resolved on your end.
Thanks!