Preview is unresponsive after loading

Support
#1

I have a site that is failing to load the editor on a specific page. I cannot discern from the error console what the actual issue is. Hopefully someone can help me figure this out. Screenshot of the console attached.

#2

Hi There,

Thanks for writing in! I have re-generated your permalink settings and now the errors in the console log is not displaying.

Now I see that your PHP memory limit is set to 96M (see secure note). Could you please try increasing it by following the guide below.

please edit your wp-config.php file and insert these lines:

define( 'WP_MEMORY_LIMIT', '256M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

You can add it before the line
/*That's all, stop editing! Happy Blogging. */

Then try editing your page using Cornerstone editor.
Thanks!

#3

I have increased the PHP memory and added the two config statements. However I still cannot edit the page.

#4

Hey @noahmehl,

I get this after I log in to your site.

To solve the issue, please try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

Thanks.

#5

I have disabled all plugins, and I can get to:

https://www.361creativeservices.com/wp-admin/index.php

But I cannot goto: https://www.361creativeservices.com/wp-admin/

To be honest, no one has touched this site except for @mldarshana and @christian_y, and it was working just fine before…

Still the page cannot be edited in Pro.

#6

Hi There,

I can confirm that when I was checking also your /wp-admin dashboard page did not work. I thought you have restricted it for some reason, so I have access it from the profile page (see secure note).

Could you please contact your hosting provider and ask them to check your error logs to identify the issue.

Thanks!

#7

I changed the permalink back to “plain” and the redirect problem is not happening. That doesn’t explain why I can’t edit the page with Pro. Or why I was able to make a new page “Test Edit with Pro” and can edit that with Pro… This is not, as far as I can tell a hosting problem, unless you can tell me WHY it’s a hosting problem.

#8

Hey @noahmehl,

For the record, I have not touched your site except now that I was able to login to your wp-admin.

I went in and edited the test page and your header and there’s no problem (see the screenshots in the Secure Note). Because it working on my end and not on yours tells us that maybe the problem is in your browser. Please clear your browser’s cache or test in incognito. If you have browser extensions, please deactivate all of them then test if the issue persists.

It looks like what we have suggested so far worked. Your problem accessing your wp-admin was not caused by the theme but your WordPress setup.

Thank you.

#9

@christian_y I know you can edit the test page, but the other page: “We are 361º” cannot be edited with Pro still. That’s my point, one page can be edited with Pro. The other cannot. All of the Wordpress functions are working, as far as we all can tell. So, why can’t we edit “We are 361º” with Pro?

#10

Hello There,

I can confirm that the issue still exist. You cannot edit the home page. You only see a loading elements.

Would you mind providing us your ftp credentials so that we can investigate further? Meanwhile, please re install Pro theme. There might be some files that is corrupted which may have caused the issue. By the way, please increase your PHP time limit to at least 300ms. Please check this out: https://docs.oseems.com/general/application/php/increase-max-execution-time

Please let us know how it goes.

#11

@RueNel I have updated the max_execution_time to 300s (I think you meant seconds). Also, I have completely removed the Pro theme, and re-added. Unfortunately, those things did not resolve my issue.

Separately, I have updated my secure note with the FTPS information. Let me know if you have any issues connecting.

#12

Hi there,

Looks like the issue is caused by your added image through content, and that image contains a very long base64 encoded source, and this is it

And it’s a dead image, it only makes the ajax payload a lot bigger, too big that even saving takes too long. I removed it from your both Resources section (duplicate Resources section). That improves the loading a bit, and somehow, I can see some of the preview displaying behind that warning. But there are too many of images like that. Please remove them, or just change them with proper image URL. You can edit your page through skeleton mode.

Based on my initial finding, it looks like a copy/paste content from internet or documents. You shouldn’t do that, it can contain unwanted characters and hidden elements.

Thanks!

#13

@Rad I was able to remove all of the inline images. The page will load in the editor now! Thanks for all of your help.

A couple of things:

  1. I do not see any special characters (OS X + Chrome) does not display anything to me.
  2. The Copy/Paste is from my partner who is primarily a designer, so it’s difficult to tell them not to copy/paste from their Adobe apps…
#14

Hi there,

Special characters are visible in Windows browsers, you may ignore them if they are intended to be ther (for Mac and IOS characters).

And glad it’s working now :slight_smile:

Thanks!

#15

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