Preview image panel not visible

[MeesterOntwerpers]

Hey Guys,

Not sure if i’m at the right place to ask but thought give it a shot;
I’m using Pro on multiple sites now, for some reason The Blog post Preview image Panel is not loading,
or after a couple of minutes it appears.
When I check in Blog post > Preferences > Panels, to activate there is no Preview image option.

This not appearing/delayed appearance is very annoying as you can imagine.
I’ve done the usual, deactivate all plugins, and used a basic WP template.

The problem does not appear on other sites where I’m using Pro…
Any help would be appreciated

Regards

Ps. I’ve found this threat on WP: Missing the Upload Featured image option after update the …
Not that is gives a solution but…

[marc_a]

Hey @MeesterOntwerpers,

Thanks for reaching out!

As you’ve mentioned that it appears after a couple of minutes, I suspect it has something to do with the PHP memory limit. I suggest that you check this troubleshooting procedure.

• https://theme.co/docs/common-issues#increasing-php-memory-limit

Hope that helps and let us know how it goes.

[MeesterOntwerpers]

Hi @marc_a,

Thanks, unfortunately PHP memory is already at maximum; memory_limit is 512M

any other idea’s worth looking into?

regards

[tristup]

Hi @MeesterOntwerpers,

There might be some different reasons behind your issue, I would like to suggest troubleshooting the following common issue to help us to recognize the reason.

1.Theme Related Issue
2.Plugin Conflict
3.Theme Update related issue
4.Child Theme Related issue
5.CSS/JS Customization
6.Disabling Cache
7.Disabling CDN
8.Permalink

If you discover that an issue is coming from a custom code or 3rd party plugin, kindly consult with a developer or contact the plugin author. Please note that we do not provide support for custom codes and 3rd party plugins.
If none of the above help, please create a separate thread and please provide login credentials for your site in a secure note to examine it further, including:

– WordPress Site URL & Login URL
– WordPress Admin username/password

To create a secure note, click the key icon underneath any of your posts.

Thanks