Hello,
I am having a new issue with my content not updating on my website. Yesterday I added additional security and a firewall with my hosting company GoDaddy.com and I don’t know if that is causing an issue. But today posts show updated content on my desktop but not on mobile devices. All plugins are up to date, as is Wordpress. Any suggestions? Thank you!
Hi @tracyhm,
If it is only mobile where the updated posts are not showing, I would suggest you check once by clearing all types of cache from the mobile. If you are still having this issue, please mention the device, browser name and version, and also the operating system you are using along with the login credentials of your website for further investigation.
Please add the following details to a secure note:
– WordPress Site URL & Login URL
– WordPress Admin username/password
To create a secure note, click the key icon underneath any of your posts.
Thanks
Hello, so the mobile update issue is across all mobile devices as far as I can tell. I cleared my cache this morning as directed and made a change and it does not show up. My particular device is an Apple iphone using Safari. But it is also happening on tablets and android devices. Yesterday we updated the site and it took about 2 hours before content updated on the mobile versions. But it is updated on the desktop immediately. I will send a secure note with credentials for you to look at the site. Thank you for your help!
Hi @tracyhm,
Thank you for the credentials, I have checked the site with a desktop and a mobile side-by-side and I don’t see any difference in content.
This is more likely a caching-related issue, base on this couple of indications 1.) you said “Yesterday we updated the site and it took about 2 hours before content updated on the mobile versions.”, that is very cache-est behaviour.
2.) You’re probably login on your desktop, that is why when you check the site on desktop it’s giving you the updated content immediately, while on mobile you’re not logged in, so the site is giving you the cache version of the page, that is a very caching behaviour as well.
What I recommend is every time you do an update to your content, make sure you flush the server caching (https://prnt.sc/11trn4x) and all caching features you might have. Also, when accessing the site on a mobile, try appending it with ?nocache=1 parameter (e.g. http://innovationagmarketing.com/?nocache=1). most of the time (but not always) this trick bypass the cache.
Hope that helps,
Cheers,
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