Thanks for writing to us.
It might be the issue of cache issue or plugin conflict issue. Please make sure your theme, plugins are updated as per our version compatibility page. I also noticed that there is some JS console error it might be due to custom code or plugin conflict. I would suggest you troubleshoot with a few of the common issues before we investigate your settings.
- Testing for Plugin Conflict
- CSS/JS Customization
- Version Compatibility
- Disabling Cache
- Disabling Cdn
If none of those work, It would be best if you could copy your live website to your staging area. and send your details in a secure note so that we can investigate your setting without breaking your live site. Please provide the following details
- WordPress Login URL
- Admin level username and password
You can find the Secure Note button at the bottom of your posts