Post is not displaying correctly

I have designed a post in XTheme and it looks like this:

But when I preview it the post looks like this:

The video doesn’t show and everything is left justified. Not sure what I am doing wrong.


Hello Mary,

Thanks for writing in! You may be having a caching issue. It could also be caused by a plugin conflict, amongst other things. Please check out this troubleshooting article here and follow the instructions for the following sections (where appropriate):

Testing for Plugin Conflict
Child Theme
CSS/JS Customization
Disabling Cache
Disabling CDN

If nothing is helping, provide us access to your site so that we can check your settings. Please create a secure note with the following info:
– Link to your site
– WP login URL
– WP username
– WP password
– WP Administrator Role
- Confirmation that we can access and make changes to your site

To know how to create a secure note, please check this out: How The Forum Works

Best Regards.

Hey Mary,

I tried to login with your given credentials but I’m getting the following error:

Unknown username. Check again or try your email address.

Please provide valid credentials so we can take a look at your post setup. Thanks!

Hi Mary,

The given password is still incorrect.

Please double check. Thanks.

Hi Mary,

Thanks for providing all the details.

Clearing the style cache in Pro > Settings > System did the trick. The page is now looking the same as the looks in the preview builder.

Hope that helps.

Thank you.

Thank you so much. I appreciate your patience with me.


It is still doing it, so this did not work.


Hi Mary,

Can you please share the following details in the secure note to examine it further, including:

– WordPress Site URL & Login URL
– WordPress Admin username/password

To create a secure note, click the key icon underneath any of your posts.


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