POST CAROUSEL not showing up

Support
#1

I have Post Carousel in the Customizing Ethos set on and featured. On my blog posts, I have set the post featured, but it is not showing up. It was, but I think I messed something up and can’t get it to show.
https://cwwebdevelopers.ca/staging3/
Please help.

#2

Hi,

Thanks for writing in!

Can you provide us your customize code and let us know where have you added it.

Thanks

#3

I did not add any customized code.

#4

Hi There,

Upon checking your website, I could see some Javascript errors in the console.

You could try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

Let us know how it goes!

#5

It does not appear to be a plugin conflict. The only plugins I have are
cornerstone
email forms
slider revolution
Slider Revolution Backup Add-on
Slider Revolution Featured Slider Add-on
Slider Revolution WP Gallery Add-On

I deactivated them and no change
I did notice on another site that uses Ethos1 that they had the unstyled slick-initiatzed slick-slider and mine did not have this. I have no idea how to fix.

#6

Hi there,

There is a Javascript error that is causing this issue. Would you mind double checking if everything in your setup is updated to the latest version?

If you have everything update but the issue persists, please provide your admin access so that we can check this further.

Thank you.

#8

Hi There,

Could you please delete the current X theme then install the new one?

Let us know how it goes!

#9

I have the child theme installed. What version is the new one?

#10

Where do I get the current one from?

#11

Hi There,

You can download the latest version of Theme on the APEX Dashboard.
What changes/updates that are made to the site before this issue happened? It seems to be a result of failed Theme update or failed WordPress update.

Thanks,

#12

I downloaded and installed the theme both the child theme and the x theme from the link on the Apex Dashboard. WordPress 4.9.2 running X – Child Theme and still have the same problem.
I was working on the about page when the error happened. Any other suggestions?

#13

Hi There,

Thanks for confirmation!
Can you please set the feature post as random and check if its coming.

If not please send us your login details in a secure note so that we can have look.

Thanks

#15

I have sent the login details on a secure note.

#16

Hi There,

Upon testing the site I can confirm there is some script error in the site.
Can you please send us your FTP details so that we can check for any corrupt file. Please send it in a secure note.

Thanks

#17

sent it in secure note

#18

Hi There,

Thank you for the credentials, it is a script conflict issue. It was the Robly Signup Form that is on your sidebar. Please contact the author or consult the documentation of this form on how you can properly integrate this into your site. Remove the form and the carousel will work.

Let us know how it goes,
Cheers!

#19

Thank you for solving this for me. This support is amazing!

#20

You’re welcome.

#21

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