Possible Hosting Error

Support
#1

Hi guys,

My host is saying this is a theme or plugins problem and I am saying it is the host.

Could you look at the error on the website and see if it is a Theme X problem?

Many thanks

#2

Hi Chris,

Based on the error message, this is caused by the database setup or the PHP version of your site.

Try logging in through FTP and edit the wp-config.php file then add this to the bottom of the file:

define('WP_USE_EXT_MYSQL', true);

In case the issue persists, please get in touch with your hosting provider.

Hope this helps.

#3

Thank you, I did, but no luck.

I have been in contact with my host

#4

Hello @chris_smith1,

Thanks for updating the thread.

Another support staff here. It’s not a Theme related issue. If you have upgraded the PHP version, please make sure that mysqli is installed and/or enabled on your server. Please get in touch with the hosting provider and make sure mysqli is installed and activated.

Thanks.

#5

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