Hi,
On several occasions recently, I have exported templates - both Section and Page - from website A. When trying to import the exported template into website B, I get “Uh ho The file you chose is not valid…”
No idea why. Can you replicate it?
Thanks,
Christopher
Hi Christopher,
Thanks for reaching out.
There might be several reasons behind that, but the main reason might be the versions of the Theme you have on each website. Please check and confirm that both websites have the same version. If that is already, there might be some other reasons behind your issue. I would like to suggest troubleshooting the following common issue to help us recognize the reason.
1.Theme Related Issue
2.Plugin Conflict
3.Theme Update related issue
4.Child Theme Related issue **if you have activated it
5.CSS/JS Customization
6.Disabling Cache
7.Disabling CDN
If you discover that an issue is coming from a custom code or 3rd third-party plugin, kindly consult with a developer or contact the plugin author. Please note that we do not provide support for custom codes and 3rd party plugins, unless you are subscribed to One. If not subscribed, kindly consult with a developer or contact the plugin author.
Please note that we do not provide support for custom codes and 3rd party plugins, unless you are subscribed to One service.
If none of the above helps, please provide login credentials for your site in a secure note to examine it further, including:
– WordPress Site URL & Login URL
– WordPress Admin username/password
To create a secure note, click the key icon underneath any of your posts.
Thanks
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