Hi @aprildoty,
Thanks for reaching out.
I have checked your website and found that you are using older versions of X i.e. 10.3.3 and Cornerstone version 7.3.3. I would suggest you update the X to its latest version i.e. 10.3.8 and Cornerstone version 7.3.8 by following the below steps and check if that resolves your problem.
- Delete the existing Cornerstone.
- Update the X theme to the latest version on automatic updates
- After the X theme is updated, use the link in the dashboard to automatically install the Cornerstone. It will be the latest version.
If that is not resolved, There might be some different reasons behind your reason, I would like to suggest troubleshooting the following common issue to help us recognize the reason.
1.Theme Related Issue
2.Plugin Conflict
3.Theme Update related issue
4.CSS/JS Customization
5.Disabling Cache
6.Disabling CDN
If you discover that an issue is coming from a custom code or 3rd party plugin, kindly consult with a developer or contact the plugin author. Please note that we do not provide support for custom codes and 3rd party plugins.
If none of the above helps, please let us know for further investigation.
Thanks