Hi there,
portfolio page http://www.ilpetalocheosa.com/allestimenti/ is not loading anymore the items it used to show. Everything has been updated to the latest release and I have already tried to disable all plugins and also the Child Theme in search of any kind of conflict but I did not find anything.
Would you please be so kind to help me out with it?
Thanks,
Paolino
Hi Paolino,
I can see there’s an error
I know you said you have tried disabling plugins already. But can you try disabling both slider plugin while we are checking? If you have staging, we will glad to test there.
Hi Lely,
thank you for your kind reply.
I have disabled LayerSlider WP and Slider Revolution plugins.
Sorry but I do not know what is staging, is it a plugin or something else? In case yes I can install it for you.
Look forward to hearing from you.
Grazie,
Paolino
Hey There,
Thanks for updating in! Creating a staging site is very useful because you can test drive any X updates in the staging area, do the customizations and troubleshooting without disrupting your live site. Once everything is perfect, you can easily and flawlessly proceed the update in the live site. To know how to create a staging area, please check out these articles:
By the way, how did you updated the theme? Did you use automatic updates or manually uploaded the files in the theme’ folder? If you may, please provide us ftp access so we can manually update the theme. There might be theme files that were corrupted during your updates.
Please let us know how it goes.
Hi there,
thank you for your kind info.
I will sure look into it in the future.
I updated the theme automatically within Wordpress.
You may find FTP access in the secure note.
Grazie,
Paolino
Hi Paolino,
Thanks for providing the details. I went ahead and re uploaded the theme files to make sure that there aren’t any corrupted files. I still see the issue where in a JS error is present on the page. Tis error is affecting and the cause of the portfolio not to load up. This could be caused by a 3rd party plugin. We could try testing for a plugin conflict. We can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time. Could we put your site in under construction mode and initiate a test for plugin conflict?
Hope this helps. Kindly let us know.
Hi,
please go ahead with it because we need to sort out the problem and fix it.
I noticed that if I check the page with a smartphone it does work therefore the issue is just regarding desktop view.
You have all the details within the secure note in order to proceed.
Thank you in advance for your kind assistance.
Grazie,
Paolino
Ok, we got this fixed. It was because there was custom javascript added in Theme Options. It was using a function that is no longer in the theme. I updated it to work the same way
In the latest version easeInOutExpo is now xEaseInOutExpo to avoid conflicts with other plugins. Your custom script was using easeInOutExpo which is probably from a customization done a while ago.
Ciao Alexander,
I wish to thank you very much for your kind help.
I really appreciate.
Grazie,
Paolino
You’re welcome.
I am having the same problem with my portfolio not showing items it was showing before.
https://www.alisoncebulla.com/portfolio-item/trustlr-trade-show-booth/ for example
Portfolio: https://www.alisoncebulla.com/portfolio/
Hi There,
Thanks for the URL!
I can see your portfolio items are not opening, throwing a 404 page.
Seems this is a permalink issue. Please go to Dashboard -> Settings -> Permalink save it again.
If that doesn’t help, we would encourage you to open a new ticket and send us your login details in a secure note so that we can have a look.
Please don’t post any details here as you are not the original owner of this post.
Thanks
That worked! Thank you!
You’re welcome! 
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