Portfolio Options Not Saving & Theme Option Loading Issues

[MulderDSM]

1. Unable to access Theme Options from the main admin top bar. Screen just spins.
2. I can access Theme Options if I first go into Edit page mode but even then options don’t save.

Please see video I made of the issue.

[Prasant]

Hello @MulderDSM,

Thanks for asking and taking the time out to record a video screencast to elaborate the problem you are facing.

• As the options are not saving and looking at the screencast it evident that you don’t have cache plugin or hosted cache application on the website. I think there might be a case of server running out of memory. You can try increasing your PHP Memory limit. You can do this by editing your wp-config.php file which can be located under the root of your WordPress installation.

Add the following lines into that file.

define( 'WP_MEMORY_LIMIT', '512M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

You can add it before the line
/*That's all, stop editing! Happy Blogging. */

• Next, try re-generating your permalink settings and see if the issue is related to your .htaccess file.

• Check your permalink settings (General -> Permalinks) and set Postname save changes to re-create your .htaccess file.

• Make sure that you’re running at least PHP v5.6.x or later (recommended 7.2) to avoid any WordPress related incompatibility issues. If you’re not sure what your server configurations and settings are, install a plugin like WP-Serverinfo (https://wordpress.org/plugins/wp-serverinfo/) and check your server info by head over to Dashboard -> WP Serverinfo area.

• Check your PHP Max Execution Time and set it for 300 for optimal usage.

If you still have problems kindly get back to us with the result of the steps above and URL/User/Pass of your WordPress dashboard using the Secure Note functionality of the post to follow up the case.

Thank you.

[MulderDSM]

1. I added the memory limits to wpconfig.php and that assisted with the spinning issue or accessing theme options.
2. I reset permalinks.
3. I re-tried to turn off portfolio meta and share links, saved and then left and went back and they were still on.

I will provide login info in the Secure note.

[mldarshana]

Hi Mulder,

Basically I was able to load your theme options without any issues and I see that you have allocated around 2GB memory which is great.

However upon testing the other issues, I can confirm those issues on my end as well (Portfolio meta & share icons enable/disable) and I have already submitted this to our issue tracker for further review. You can expect a fix in an upcoming update release.

Thanks for understanding!