Portfolio option has disappeared from backend of site, and portfolio pages are throwing 404's

[mikeburke4]

The portfolio previews are still showing on the press page: https://simpliengage.com/press/ but when you click on one the link is broken.

In the screenshot, you can see Portfolio has disappeared from the left-hand menu. My site is fully updated with the latest version of both the theme and Cornerstone. I tried deleting the cache, and checked the x theme folder name in the FTP (based on another forum post), neither worked.

[marc_a]

Hi @mikeburke4,

Thanks for reaching out!

The reason why the portfolio option has disappeared in your back-end because of the compatibility issue of X and cornerstone plugin. Currently, you have an old X theme version 8.0.10 and you have the latest version of Cornerstone which is 5.1.5 and they are not compatible with each other. First, I suggest that you deactivate and uninstall your cornerstone plugin to avoid any conflict when upgrading your X theme. Second, upgrade your X theme to the latest version and the last thing you should do is install the cornerstone plugin again.

Hope that helps.

Thank you.

[mikeburke4]

That worked, thanks for the help. I have X set to automatic updates, do you know why it wouldn’t have done that itself?

[mikeburke4]

Spoke too soon. The portfolio option has reappeared in the dashboard, but Portfolios are still showing error pages.

[mikeburke4]

Nevermind, I got it fixed. I updated the Portfolio slug in the Theme Options and that fixed it.

[ruenel]

Hey @mikeburke4,

We are glad you’ve figured out a way to resolve your issue.
Thank you very much for letting us know.

Cheers.

[Zinkengabel]

Hi everybody,
I’ve got the same problem like described above. Before I start deleting the Cornerstone plugin, though, I was wondering how to get it back or re-install it? Would be glad if you could hint me into the right direction .
Cheers

[prakash_s]

Hello @Zinkengabel,

Thanks for writing to us.

In case if you are using the X theme you can click on the Plugins —>Find the Cornerstone plugin—>Click on the Deactivate and delete the plugin. After deleting the plugin you would get and notification to get install the Cornerstone plugin. Please have a look at the screenshot given below.

Thanks

[Zinkengabel]

Hi Prakash,
thanks for your help. Worked like a charm everything’s up and running again.
Cheers

[marc_a]

Hi @Zinkengabel,

You’re welcome and it’s our pleasure to help you. If you have any other concerns regarding our theme features, feel free to reach us.

Thank you.