Portfolio Items Using Cornerstone Not Showing

Support
#1

We just noticed today that all of the Portfolio items on the website are no longer showing on the front end, on random browsers (showing up okay on some Chrome browsers, some Firefox browsers, etc.) This is an example: https://civicsteelhomes.com.au/portfolio/mt-coolum-beachside-casual/. On many browsers, that page would show up blank except for the title.

We honestly don’t know when this started to happen, or if it’s related to a theme or plugin update. What we do know is that the error is seen on different devices and computers, and everything is up to date. All of these Portfolio items were edited via Cornerstone.

Can you please help figure out what might have gone wrong? Thank you!

#2

Hi,

You could try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

If that doesn’t help, would you mind providing us with login credentials so we can take a closer look? Please provide following information:

Set it as Secure Note

  • Link to your site
  • WordPress Admin username / password
  • FTP credentials

All the best!

#3

Thanks for the response! We’ve confirmed that there was no plugin conflict. I said “was” because we’ve temporarily rolled back to an earlier version of the website, but this is not ideal for many obvious reasons. I’ll send you WP and FTP credentials shortly.

#5

Hello There,

Thanks for updating in! I am guessing that as soon as you update the X theme, a fatal error occurred. Please enable the debug mode. You can do this by opening wp-config.php and adding
define( 'WP_DEBUG' , true ); just above /* That's all, stop editing! Happy blogging. */

For example:

define('WP_DEBUG', true);

/* That's all, stop editing! Happy blogging. */

When you revisit the page, you should have some error output describing the issue in more detail.

Please let us know how it goes.