Portfolio Items not loading

[t_rost]

Hi there,

I just updated to the latest version of X. Now I have problems with the potfolio page, thumbnails are not loading. If I reload the page they appear. Same thing if I go back from a single item to the portfolio page, thumbnails are not loading, only after another reload.

https://feldhausarchitekten.de/projekte/

Is this a known issue?

[marc_a]

Hi @t_rost,

Thanks for reaching out.

I just check the URL of your website and I don’t see any problem n with the thumbnails not loading. I guess it has something to do with the cache. I suggest that you clear your browser cache and any 3rf party website.

Hop that helps.

Thank you.

[t_rost]

Hi + thanks for the fast reply,

the issue is still there and reproducible with Firefox, with Chrome – which I just installed and opened the page with for the very first time – it’s the same. With Safari it’s working fine. (All Browsers latest versions on Mac). When I come to the “Projekte”-page from e.g. the homepage the thumbnails fail to load until I do a refresh (I always have to refresh when I enter the page, otherwise see screenshot below). Cleaning the cache doesn’t make any difference. New Chrome is still trying to load the thumbnails while I’m writing these lines …

[tristup]

Hi @t_rost,

It seems that you are using the X theme version 8.0.1 and Cornerstone version 5.0.4, I would suggest you update the X theme to the latest point version that is 8.0.4 and check if that issue still exists or not.
I would suggest you follow the below steps while updating to the latest version of the theme.

1. Delete the Cornerstone
2. Update the X theme to the latest version on automatic updates
3. After the X theme is updated, use the link in the dashboard to automatically install the Cornerstone. It will be at the latest version

I would also suggest you troubleshot a few common issues on this.

1.Plugin Conflict
2.Theme Update related issue
3.Child Theme Related issue
4.CSS/JS Customization

If you discover that an issue is coming from a custom code or 3rd party plugin, kindly consult with a developer or contact the plugin author. Please note that we do not provide support for custom codes and 3rd party plugins.
If none of the above helps and you are still getting the issue, please provide login credentials for your site in a secure note to examine it further, including:

– WordPress Site URL & Login URL
– WordPress Admin username/password

To create a secure note, click the key icon underneath any of your posts.

Thanks

[t_rost]

It seems with updating everything (X version 8.0.6 out today + new version of Cornerstone also today) everything is working fine.

Thanks for your kind support, stay healthy!

[rubin]

Great to hear! If you need anything else let us know.