Portfolio Filter does not working properly

[lypa]

Hi there

The portfolio filter on our staging site does not work properly: It needs two clicks to open, then does not close anymore and if I want to select one category by clicking on it – nothing happens. Would you mind taking a look at that?

Thank you,
lypa

[tristup]

Hi @lypa,

Thanks for reaching out.
I have checked your website and found that you are still using the older version of the X i.e. 7.2.3 and the Cornerstone version is 4.2.3. I would suggest you update the X by following the below steps.

1. Delete the existing Cornerstone
2. Update the X theme to the latest version on automatic updates
3. After the X theme is updated, use the link in the dashboard to automatically install the Cornerstone. It will be in the latest version

And check once by clearing all types of cache including the Style Cache from Cornerstone > Settings > System > Clear Style Cache and check in the incognito/private mode of the browser.

If that does not help, there might be some different reasons behind your issue. I would like to suggest troubleshooting the following common issue to help us to recognize the reason.

1.Theme Related Issue
2.Plugin Conflict
3.Theme Update related issue
4.CSS/JS Customization
5.Disabling Cache
6.Disabling CDN

If you discover that an issue is coming from a custom code or 3rd party plugin, kindly consult with a developer or contact the plugin author. Please note that we do not provide support for custom codes and 3rd party plugins.

Thanks

[lypa]

Hi Tristup,

Thank you for helping. I have made the updates. The filter shows up opended, but can not be closed. Is that right? Two other questions are left as well:

1. Do I need to update WordPress as well?

2. There is a strange “sorting effect” on our news blog and portfolio now: The posts of the first row move to the left and built a “stack” after page load, see:
   

   
   
   
   

How can I fix this?

On our recipe database, which is a custom development, we do not have the issue:

Would you mind taking another look?

Thank you.

BR
lypa

[tristup]

Hi @lypa,

The filter should be closed on click, but it seems there is a many JavaScript console errors that may be blocking this. And please find the answer to your questions below.

1. You don’t need to update the WordPress right now, but it is suggested to be up to date to avoid any problems.

2. This is an ongoing issue and has already been fixed in the upcoming release. I went ahead and added the following code as a temporary solution under Theme Options > JS.

if (window.jQuery.xIsotope) window.jQuery.xIsotope.settings.animationEngine = 'css';

Which will prevent the jQuery errors and restore masonry functionality.

Thanks

[lypa]

Hi @tristup,

Thank you for helping . Now this question is left:

@tristup

The filter should be closed on click, but it seems there is a many JavaScript console errors that may be blocking this.

Is there a way to fix this as well?

Also, if I select a filter, it is not filtering the posts, it still shows all of them, see:

Would you mind taking another look at his? Thankyou.

BR
lypa

[tristup]

Hi @lypa,

That is also due to the JavaScript errors I mentioned earlier. I would suggest you go through the troubleshooting suggested in previous reply.

@tristup

If that does not help, there might be some different reasons behind your issue. I would like to suggest troubleshooting the following common issue to help us to recognize the reason.

1.Theme Related Issue
2.Plugin Conflict
3.Theme Update related issue
4.CSS/JS Customization
5.Disabling Cache
6.Disabling CDN

Hope it helps.
Thanks