Portfolio error on Pro sites

Support
#1

Hi, from one of the last pro theme updates the portfolio feature not work as it suppose to do, also dev console throws a lot of errors when I try to navigate using categories filter.

In another site which I did some testing before, I disabled isotope filtering methods in _script-isotope-portfolio.php theme file and this errors did not show again, so I think the problem may be in the js files or jquery isotope lib.

Since I experimented this issue in a few sites I decided to drop a new site for testing purposes without plugins, just pro theme and demo content and error happens too.

Portfolio error
Portfolio error1919×1849 363 KB

#2

Hi Sara,

Thanks for reaching out.
Sometimes the only screenshot doesn’t help us to recognize the issue you are having. I would request you please provide login credentials for your site in a secure note to examine it further, including:

– WordPress Site URL & Login URL
– Specific Page URL where you are having this issue
– WordPress Admin username/password

To create a secure note, click the key icon underneath any of your posts.

secure-note
secure-note1040×250 15.3 KB

Thanks

#3

Ok, here is the information

Thanks in advance

#4

Hello Sara,

We believe that this is a bug in the latest release of the theme (Pro 5.1.4). We already informed our developers and they are fixing this. No ETA on the patch release yet. Please watch out for it.

Thank you for your understanding.

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#6

This topic was automatically closed 10 days after the last reply. New replies are no longer allowed.

#7

Hi @sara2190,

I apologize this problem has persisted. We don’t have an imminent point release coming, so there are some options.

  1. Download the previous version of X or Pro from your dashboard and install it. Unfortunately this will remove new features like the Slider elements.
  2. Or (preferable) Add this line of code under Global JS in Cornerstone. (Click the JS button, then switch to the Global tab)
if (window.jQuery.xIsotope) window.jQuery.xIsotope.settings.animationEngine = 'css'

That will prevent the jQuery errors and restore masonry functionality. When the next release comes out, you can remove this code, but it won’t be harmful to leave it in place.

1 Like