Hi,
My portfolio page is not loading and unfortunately it isn’t throwing any errors that I can see so unsure as to the reason why. Also the counters elements are no longer working and although they retain the settings of 0-160 for example, they don’t animate and instead stay at ‘0’ regardless of whether I change the numbers.
I have very few plugins on the site so it is unlikely there is a clash but wondered if anyone had come across anything similar.
Many thanks
Hi Amy,
It might be the 3rd party plugin SG Optimizer is the cause behind the issue, I would recommend you to deactivate the plugin temporarily after clearing the cache, and check if the issue resolves.
If that does not resolve the issue, I would suggest you troubleshot a few common issues to find the reason behind it.
1.Plugin Conflict
2.Child Theme Related issue **If you have activated it.
3.CSS/JS Customization
4.Disabling Cache
If you discover that an issue is coming from a custom code or 3rd party plugin, kindly consult with a developer or contact the plugin author. Please note that we do not provide support for custom codes and 3rd party plugins.
If that does not help, please provide login credentials for your site in a secure note to examine it further, including:
– WordPress Site URL & Login URL
– WordPress Admin username/password
To create a secure note, click the key icon underneath any of your posts.
Thanks
Hi,
Thanks so much for your detailed reply.
I’ll give your recommendations a go and see how I get on.
Kind regards
Hey Amy,
You’re most welcome. Kindly let us know how it goes.
Cheers.
This topic was automatically closed 10 days after the last reply. New replies are no longer allowed.
