Popup made ninja form doesn't show on mobile (Iphone)

Support
#1

I made a button (image) on a page and linked a ninjaform popup with href to popup made. Did works well on a desk top but pop up doesn’t show on my mobile? How do a go about making this work?

#2

Hello @flowdivision,

To assist you with this issue, we’ll first need you to provide us with your URL. This is to ensure that we can provide you with a tailored answer to your situation. Once you have provided us with your URL, we will be happy to assist you with everything.

Regards.

#3

Hi There,

I am sorry, please find my URL to the problem page: https://www.flowdivision.com/aanbiedingen/

#4

Hi @flowdivision,

Thank you for providing the URL. To fix the issue, please add the following code in the Theme Options > JS:

jQuery(document).ready(function($){
	$('.pum-trigger').on('touchend', function(e) {
		$(this).click();
	});
});

Don’t forget to clear all caches including your browser’s cache after adding the code. Let us know how this goes!

#5

Hi Nabeel,

I did add the code in Theme Options > JS (this is JS in the left colum on the page, Yes?) and clickt RUN.

I cleared all caches with W3 total Cache, browers with CCleaner, purched all caches in Cloudflare and reset my I phone.

After this the popup with the Ninja form showed one time on my I-phone, and stopt working again.

#6

Hi @flowdivision,

It appears form related, it’s a simple link and no matter what I tried, it’s not displaying which probably the form itself limits the form visibility. I recommend contacting the Ninjaform support about this issue.

Thanks!

#7

Hi there,

Acording to popup made the problem is theme related, please find link to description: https://docs.wppopupmaker.com/article/302-why-wont-my-popup-work-with-my-mobile-menu

I realy hope you can assist me I am stuck and need this linked button to work on a mobile device.

Thanks!

#8

Hello @flowdivision,

Could you please update the JS code and use this instead:

jQuery(document).ready(function($){
	$('.pum-trigger').on('touchstart', function(e) {
		$(this).trigger('click');
	});
});

Hope this helps.

#9

Hi there,

This is a very gratefull costumer, the JS code WORKED!

Thank you very much!!!

#10

Glad to hear it’s working now.

#11

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