Plugin Conflict and jQuery error on Pro 4.0.13

Support
#1

Hi there,

I have a site here that I recently updated to the latest version of PRO. The plugins are updated as well.

However, I noticed that the page does not fully load if SG optimizer is turned on for caching.
Unfortunately, this does not seem to be the root cause, because Essential Grid produces an error as well if I click on one of it’s elements to open the lightbox.


I tried installing jquery migrate helper thinking that might be the issue, but nothing of the sort happened on my other PRO sites. Could you help?

#2

Hi @Pbalazs89,

Thanks for reaching out.

There could be a plugin or custom code that affect your website.

I recommend the following troubleshooting procedures before we investigate the settings.

  1. TESTING FOR THEME RELATED ISSUE
  2. TESTING FOR PLUGIN CONFLICT
  3. THEME UPDATE
  4. CHILD THEME
  5. CSS/JS CUSTOMIZATION
  6. VERSION COMPATIBILITY

Hope that helps and let us know how it goes.

Thank you.

#3

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