Plugin breaks Woocommerce Order Received page

Support
#1

Hi,

I installed the Yith Custom Thank You Page plugin and it breaks the Woocommerce Order Received page. I changed to the Twenty Seventeen theme, and the Remy theme by Yith and the page looks fine.

Here is the screenshot with the plugin activated.

Here is the URL for the displayed page:

https://ghee.co.nz/thank-you/?order-received=470&key=wc_order_5be4ff30e8bec&ctpw=460

Thanks, Darelle Thomson

#2

Hi Darelle,

It sounds like you might be having an issue with a third party plugin or script. Regretfully, we cannot provide support for third party plugins or scripts as our support policy in the sidebar states due to the fact that there is simply no way to account for all of the potential variables at play when using another developer’s plugin or script. Because of this, any questions you have regarding setup, integration, or troubleshooting any piece of functionality that is not native to X will need to be directed to the original developer.

Thank you for your understanding.

#3

Thanks for that. I did contact the plugin developers and they said it wasn’t their plugin and that it was my theme because the plugin works for a number of other themes that I tested, including the Wordpress Twenty Seventeen theme.

Regards, Darelle

#4

Hello Darelle,

This plugin were not fully supported in the theme and that some of the elements were having conflicts. To resolve this, please add the following CSS code in the X > Theme Options > Global CSS (http://prntscr.com/evui3r)

.clear {
    content: "";
    clear: both;
}

We would loved to know if this has work for you. Thank you.

#5

Thanks. It partly worked, but that will do for now. I was in the process of changing themes which I really didn’t want to do as I just love the PRO theme and I’ve been a user for years. But, as I really need the YITH plugins to work as I have club membership I would have had to change. I’ve attached a screenshot.

Cheers, Darelle

#6

Hello Darelle,

Yith plugin has its own styling overriding the codes of the theme specific to the order page. How should the page be displayed?

Meanwhile, please add this code to display the the addresses side by side:

.yith-ctpw-front .col2-set.addresses > div {
    width: 48%;
}

Please let us know how it goes.

#7

Thanks. That has fixed it!! Wahoo :slight_smile:

Cheers, Darelle

#8

You’re welcome Darelle!
We’re glad we were able to help you out.

1 Like
#9

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