Please help -- not recognizing my license

[Dicha]

I purchased a license that I had been using on a site… I transferred it to another site, and it worked fine. Then I decided that I wanted it on a different domain. I transferred it again (the same way) – and now when I try to validate I get an error message saying the following:

" This looks like a brand new purchase code that hasn’t been added to a Themeco account yet. Login to your existing account or register a new one to continue."

THEN… when I click the LOG-IN button that appears below the text I am routed to a Themeco Error page that says " Oh my. It looks like this page has been lost."

… and then I am back where I started.

This is a valid license. It worked on two other domains – which it is obviously no longer connected to.

Please advise. I am very frustrated.
Joy

[friech]

Hi Joy,

Sorry that you’re having that issue, I see all your X license has a URL associated with it. Please remove the URL/Location associated with your license first before you assign it to another site.

If the issue persists, please provide us screenshot of the error. The license that you’re trying to transfer and the URL where do you want it to be associated.

And if you don’t mind please provide us login credentials in a secure note so we can take a closer look.

Thanks,