Hi there,
Is there any way to possibly revert to an existing theme? I was working on my portfolio website and can’t figure out how to get all my content back! It seems like all the info I had on the original site is completely gone.
Is there any way to roll it back or at least restore the pages?
Hi @smflkner,
Thanks for reaching out.
I have checked the websites listed in your Themeco Account, and found one of the sites is still using the X version 8.0.7 and the Cornerstone version 5.0.10. The issue you are having might be due to the incompatibility between the X and the Cornerstone. I would suggest you follow the below steps while updating the X theme and the Cornerstone.
If that is not the case, please provide login credentials for your site in a secure note to examine it further, including:
– WordPress Site URL & Login URL
– WordPress Admin username/password
To create a secure note, click the key icon underneath any of your posts.
Hope it helps.
Thanks
@tristup I’ve added a note.
This all started when I was loading content on the design cloud when trying to fix a glitch where my portfolio page navigator would cause the boxes to slide over. Now all my previously built pages and the content on them seem to be gone like they were overwritten by the demo content.
It doesn’t seem like I had any backups and the page revisions didn’t seem to restore content either.
IF you can’t restore at this point, please don’t mess with the site. I’m deep into rebuilding it from scratch.
Hi @smflkner,
Unfortunately, the given credentials are not working. Can you please check and send it once again. I would also suggest please copy your live site to a staging server so we could troubleshoot freely without breaking your live site.
And give us access in the secure note including:
– WordPress Site URL & Login URL
– WordPress Admin username/password
To create a secure note, click the key icon underneath any of your posts.
Thanks
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