In Edge browser using X, the left column with all the options uses a custom scroll bar that is hard to grab or see. Nor does mouse wheel or gestures work. In Appearance>Customize the scroll bar is normal, and even two-finger scroll works.
Please fix this usability oversight in X.
Hi there,
Thanks for writing in.
Which scroll-bar you’re currently referring? The customizer is from Wordpress and yes, uses a normal scrollbar. I’ll check that first then I can add it to our issue tracker.
Thanks!
The scroll bar in the pane on the left when using X. Looks a lot like customizer, but as you said, the scroll bar is fine there.
Hi there,
I just checked and it seems to be okay in Edge browser, it’s the same in chrome. You mean you wish to make it thicker? If yes, then I’ll add this as feature requestion under usability category.
Thanks!
Did you actually try scrolling through a long X settings sections in Edge? You’d see what I mean if you had.
The main usability issue is not the width of the scrollbar (I don’t believe anybody is actually trying to grab that anorexic thing). The main issue is that due to the replacement of a classic scrollable area with this “virtual” area, all the usual scrolling interactions are broken in Edge. I can’t use my touchscreen to simply drag the area up and down, nor can I use mouse wheels, or trackpad gestures. The browser simply does not know that the area is supposed to scroll (as it shouldn’t - the scrolling is being faked with draggable elements and event listeners). This should have been fixed with a polyfill and graceful degradation.
The ONLY way I can scroll in Edge is either try to grab that skinny bar (nearly impossible on first try) or, my go-to workaround, find a text field I can see, give it focus, and then use Tab to get to the hidden fields below the screen.
Hi there,
I did try it, it’s a simple action and scrolling works okay on my end. But I’m not saying there is no issue since it’s Edge, and Microsoft browsers are usually prone to issues.
And thanks for providing additional information about touch devices, and that’s something I can’t try. I’ll just add this to our issue tracker.
But one thing I’m sure is the builder isn’t made for mobile devices, especially for touch screens. But the hard part is to detect which is a desktop-with-touchscreen, and mobile-with-touchscreen. Because even mobile and tablet devices nowadays already surpassed desktop especially the screen resolutions. And there is no way for CSS or Javascript to run outside the browser to detect which device it’s running to. Hence, the fix for touch devices are not yet available and more complex.
Thanks!
Scrolling works for you in Edge, not using the virtual scroll bar?
Hi again,
I tested it in Edge and I can confirm the scrolling works with mouse wheel and not using the scrollbar. As Rad mentioned the builder isn’t made for mobile devices, especially for touch screens. It would be best If you use modern browsers. I tested it in Chrome with mouse pad gestures and that works too.
Hope this helps!
Edge is a modern browser. That kind of talk is insulting, really. You can marginalize Edge users all you want behind closed doors but when talking to your customers (who are largely developers, who may decide to adopt Microsoft’s ecosystems as professional methodology, to cover all possible user experiences and weed out all possible bugs), you should be more respectful. You have no right to imply my choice of browser is inappropriate. Personally I will never install Chrome on my main laptop again as I have ample evidence of its drain on my resources in the past.
I pulled out my wedge mouse and confirmed that the scrolling does indeed work! So it must be something specific to my Surface Book, on which the trackpad gesture and physically touching the screen to drag - neither work. Please make a note for the developers that it is device specific. Hopefully a fix will be forthcoming.
We appreciate your feedback and this issue has been added to our issue tracker.
Thank you
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