Apologies but I appear to be overlooked??
Hello @johnwynparry,
Please do not bump your thread so that it will not goes back at the end of the queue. Once you have created a support thread, rest assured that our support staff will be responding to the thread shortly. It may take longer if there is a huge influx of threads on the day. In most cases, all threads will be responded in less than 24 hours.
Best Regards.
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