PHP version 7.3 error

[petros23]

Hi,

I’m trying to renew it PHP 7.2 in version 7.3 but I get an error. The site does not load.

Here’s the settings PHP 7.2

Here’s the settings PHP 7.3

Here’s PHP 7.2 / Selector / options

and here’s PHP 7.3 / Selector / options

There is some change I have to make to them (7.3) to run normally???

Thanks.

[christopher]

Hi Petros,

Please kindly avoid updating to version 7.3 of PHP at the moment till the further notice.

Would you please send us the exact PHP Fatal Error that you are getting? If you get a blank page, you need to enable the debug mode. Check this link to learn how you can enable the debug mode to see the actual error instead of a blank page.

That will help us to identify the problem that you are experiencing and if it is a theme related or not. If yes, then we will add that to our issue tracker to follow up.

Thank you.

[petros23]

Hi Christopher,

I did all the things you suggested to me, but so far I get this message:

the site is experiencing technical difficulties

[christian]

Hey Petros,

That doesn’t look like a PHP error. Would you mind providing a screenshot and also the output of your complete error or WP debug log?

Another way to test if our theme is the cause of this issue is to first switch to PHP 7.2 so your site will work as normal then switch to the default WordPress theme and deactivate all third-party plugins then switch to PHP 7.3. If the issue persists at this point, it’s surely an issue with your web host. If you can’t do this to your live site, copy your site to a staging server and do the test. Please note that we need this test.

If the issue doesn’t happen with the default WordPress theme, it could be possible that a feature of PHP 7.3 is not compatible with our theme. Please note that that’s just a hypothesis. We will need to see the actual PHP error related to our theme.

Just adding here that I have a site using PHP 7.3 and Pro is working perfectly well so that’s another point that a particular PHP 7.3 feature could be in conflict. You will need to be the one to test the options in your server though. I could only show you the settings that are working.

Please also note that if a PHP feature is found to be in conflict, we could not guarantee a fix for it. It will need to be submitted to our issue tracker for further investigation.

Thanks for understanding.