PHP Fatal error:

Support
#1

Hi,

I update to latest theme, 3.1.6 and i have this error.

Can you help me?

Thanks

PHP Fatal error: require_once(): Failed opening required ‘/home/tikabo/public_html/wp-content/themes/pro/cornerstone/includes/classes/styling/class-font-manager.php’ (include_path=’.:/opt/alt/php70/usr/share/pear’) in /home/tikabo/public_html/wp-content/themes/pro/cornerstone/includes/cornerstone-plugin.php on line 105

I already tryed multiple times to install from cpanel… not working.

Some of your suport team member suggest to creat admin account.

I can do this, but how can we fix this in the context we have a live site and i cant allow to activate this version… because the orders will not work…

I dont know how can we fix this.

Thanks

#2

Hi There @cristi.c

Thanks for writing in! First check your PHP version and make sure to use PHP v5.6.x or later to avoid incompatibility issues.

However I believe some of your Cornerstone files are corrupted or missing. Try deleting your Cornerstone plugin from your WordPress plugins section and then head over to X -> Validation area and wait for few seconds to install the latest version automatically.

Also make sure that your file permissions are correct by following this (https://codex.wordpress.org/Changing_File_Permissions).

Let us know how it goes.
Thanks!

#3

Hello,

  1. We dont have cornerstone installed in plugins, so i dont have what to delete. There is not cornerstone in validation neigher

  2. We use php 7.2, so this should be fine

  3. permision is 0644 http://prntscr.com/jv3hd7

thos should be fine, no?

#4

Hello There,

Are you using X or Pro? If Pro, please make sure that it is 2.1.6. Please also make sure that there aren’t any plugin that blocks class-font-manager.php file to be open. Some plugin or servers flag this file as a malware.

Please check out this related thread: https://theme.co/apex/forum/t/cornerstone-breaking-website/34824/9

Hope this helps.

#5

PRO theme. And yes, i tried with all 2.1 updates… from begining until the latest 2.16

We dont use Imunify plugin. We use wordfence, but the thing is v. 2.04 is working ok with the same filenames… so i dont know what to think.

I am afraid to update again because altways the site is working in the first 10-30 minutes, and only then breaks and we lose sales

#6

Hi There,

Thanks for your confirmation!
In that case can you please send us your website details so that we can have a look?

Please provide following information:
Set it as Secure Note

  • Link to your site
  • WordPress Admin username / password
  • FTP credentials
    All the best!
#7

Hi, i just found out that in fact, imunify is an server app.

I saw now that indeed the file was quarantined.

I put it on exclude list.

will update and check if the problem appears.

Thanks

#8

But as a sugestion, i sugges to check that file, why is triggered for this type of malware http://prntscr.com/jvad84

#9

Hi @cristi.c

It seems to be a false alarm. You will need to take it off from your quarantined list as mentioned here.

As we don’t have more information with regard to this issue, you may try contacting your virus/malware scanning provider to get more information before lifting your quarantined list.

Thanks!

#10

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