PHP 7.3 and the X Theme and Pro Theme

[lohre]

I noticed today that the styling on several of my sites was completely broken. Links were their default colors, ignoring my CSS in the customizer and even ignoring the color settings in the theme settings. The right fonts were not loading, several elements were shifted out of place.

Since I have these themes used a lot of places, I was in a bit of a panic. I looked at the latest posts on each site, rolled the sites back weeks, even months - but the sites were still broken and I know they looked fine back then. So, I rolled PHP 7.3 back to 7.2, and all the sites looked fine again.

I am not sure what is breaking where… I went through all the error logs I could find, but if I had to guess I would say that PHP 7.3 is breaking something in a way that makes the site ignore some, or many customizer settings.

[Prasant]

Hello @lohre,

Thanks for asking.

I tried looking at the licence page but as there are multiple licences and multiple websites, it’s difficult for me to test the case. Are you experiencing the problem with PHP 7.3 on a specific website or across the board?

I suggest you to do a test for a plugin conflict. You can do this by deactivating all third-party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

In case the problem is still there, please share the website login details in secure note for us to take a closer look.

It is very common to need to share sensitive information with our staff such as login or FTP information. In order to keep this private, be sure to use the Secure Note button that you will find at the bottom of each reply.

Thanks.

[lohre]

This happened only for the sites we had that were using the Pro or the X theme. Our non Themeco sites were not affected. All of these sites were Wordpress version 5.0.3. It only happened for sites when the servers were updated to PHP 7.3.

Rolling back to 7.2 automatically fixed it. The problem is no longer there (though we are stuck on 7.2 for now).

If any other purchasers experience their links defaulting to the standard web blue & purple, their fonts not loading, settings in the customizer being lost (custom CSS, color choices, etc) - and find that rolling back to previous backups will not fix the problem (we rolled back to months before the issue happened in order to be sure), then the issue may be that they or their host updated their PHP version beyond 7.2/

[rad]

Hi @lohre,

This is my first time seeing this issue related to 7.3, is there a way you could clone your site into staging while having 7.3? We should investigate it to see if this isn’t related to the internal cache of the server. Though, I’ll check if I can reproduce this on my end.

Thanks!