Site will not load on front or back end. The WP isn’t loading fast. Even WP CMS doesn’t load. However, when checking server its good.( darkhorsemachine.com/license.txt ) Also, running PHP 7x.
Disabled plugins, used cache and image plugins. Still couldn’t get a better loading.
Any ideas?
thanks in advance.
Hello Orange Creative,
Thanks for writing in! Please go to Pro > Status. Copy the results and paste it in your next reply so that we will have an idea of your server settings. Meanwhile, please check out this documentation to improve your site’s performance:
Best Regards.
What are you talking about? You can easily go to my website and see the issue. Why are the answers provided so clunky here? I feel like nobody wants to actually provide a solution but rather just forward me to more work on a tool I paid for that literally isn’t working. Pretty frustrating to say the least.
No idea where Pro > Status is. If you are referring to my CMS, I can’t even use the CMS because even that will not load. Everything is insanely slow. I contacted Media Temple who is my host and was able to determine it is not on their end. All fo the analytics point toward the X Theme/Pro platform. Tried disabling plugins even manually. It’s something funky that you guys need to address.
Hi @orangefloor,
I’ve investigated the issue from the frontend and found a couple of things that slow your site.
First, you have a missing video that your site is requesting, as you can see on the screenshot on the time column the site is wasting 6s looking for that missing video. It looks like you tried to add this video as a section background but got the wrong URL, please check that.
Next, is a Javascript error coming from one of your Woocommerce plugin/add-ons (you can disregard this for now).
Last one, this seems to be the real issue that slowing your site, is your Image CDN was not properly configured, your images are taking average of 2s to load. Please deactivate the Jetpack Site Accelerator feature as that slowing the site than making it faster. Deactivate Jetpack plugin if you’re not using it at all.
Regarding the server status, this is only a text file [darkhorsemachine.com/license.txt] so it loads very fast.
You have only a PHP Memory Limit of 99M which is too low, minimum is 128M and you’re running a numbers of plugin, so you should have atleast 256M of Memory Limit. Please contact your hosting on how you can increase this.
Cheers!
Video not the issue. Memory shouldn’t be that huge of a factor here. Cdn maybe an issue with it. But the biggest to me is that TTFB load time, which is what kills the experience. I contemplated switching themes to the default regardless of what it ends up looking like would have a performance boost. If yes, the theme is at fault if no then installation setup, which means you guys must have changed something and their is a bug, perhaps in the php.
Hello Orange Creative,
The JS and CSS scripts less than 4% of the total file size in loading your site. More than 90% is coming from the images. You can check out the breakdown here:
Hope this helps.
I’m not sure we’re on the same page here. I would agree with you if the TTFB wasn’t so long ( Time till first byte ). Eliminating Jetpack brought the site down to a payload of 27MB vs 36 before. But I’m not sure why I now have to cut tools like jetpack off my site when you guys advertise that your platform is designed to work with them.
Hi @orangefloor,
No, you don’t need to deactivate the Jetpack, but you might need to configure it properly to play along with the server.
Yes, I agree the TTFB on your site is too long, but that’s totally on the server-side, to put it simply, this is a measurement of how long the browser has to wait before receiving its first byte of data from the server.
4 Ways to Reduce TTFB on Your WordPress Site
I do really believe that this is a server-side issue, I even feel a bit of delayed when Inspecting the site.
And I think we can both agree that the images on your site are not optimize, which adds to the stress of the site performance.
Thanks,
Ok, upon further investigating it looks to be on the server side as well. When I first connected with them (Media Temple) they sent me on a wild goose chase passing the buck on the theme. I was previously using a cache plugin as well as an image compression plugin called Smush (sp?). Anyways, I will keep at it. I still have Jetpack deactivated but it coincides with WooCommerce features that I would like to use. I will let you know what I find out on the server side.
This has been a little frustrating as my site really doesn’t have much to it.
Great News.
If you need anything else we can help you with, don’t hesitate to open another thread.
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