Parenthesis, Divs, and some inline-styles won't allow Content Builder to save, X-Pro

Hi. I’m using 4.011 X-Pro.

In the content builder, whether in RAW HTML element or Content Area element…etc., if I were to write something with a div or text with a parenthesis or an inline-style that contains a parenthesis, the builder won’t save.


<span style="color:grey;font-size:16px;">Talk (tell me)</span><br/>
<span style="color:white;font-size:12px;">Click Below</span>

Will not save in the content builder because of the parenthesis.

If using a linear gradient (which contains a parenthesis) in the styling, the content builder will not save.

If using

instead of span, the content will not save.

The most important is the lack of the ability to use a div.


<div style="color:grey;font-size:16px;">Talk</div>
<div style="color:white;font-size:12px;">Click Below</div>

Would not save.

Please take a look.

Hello @JfantasyBooks,

Thanks for writing in!

I have tested this on our local testing server and it is working as expected.

You can even see the test page here: see the secure note.

To better assist you with your issue, kindly provide us access to your site so that we can check your settings. Please create a secure note with the following info:
– Link to your site
– WP login URL
– WP username
– WP password
– WP Administrator Role
- Confirmation that we can access and make changes to your site

To know how to create a secure note, please check this out: How The Forum Works

Best Regards.


I checked and it worked. It appears the issue is occuring to anything made prior to the version 4 update.

Hi @JfantasyBooks,

Great that it works now, please let us know if you need any further help with this.


This topic was automatically closed 10 days after the last reply. New replies are no longer allowed.