Parallax not working after update

Support
#1

I went through and back end they all say Parallax ON… and it’s working on backend, BUT when I see my site live, Parallax is not active. Please help.

#2

Hi there,

I’m sorry it’s not working. Would you mind sharing a URL to your site so we can take a look?

#3

jpkdys.com

#4

Also, that size should the photos be? I would like to edit to proper size.

#5

Thanks! I see what you mean. Although, I’m not quite able to discern the root cause. Would you be ok if I logged into the site to take a closer look? If this is ok, you can add WordPress admin credentials to a secure note. Thanks!

#6

Yes. I will do that now…

#7

You can use info@theme.co. Or just use a fake email.

#8

i hope that worked
doo you need the log in or do you get the email?

#9

Thanks that worked! I’ve logged in and confirmed the issue. I’ve also downloaded a template from your site into a development install and I’ve confirmed we actually have a bug in the old section elements. We will fix this as soon as possible and it will be in the next point release. This could be as early as tomorrow.

#10

Thats amazing! thank you!

one last thing, resizing background photos… what size is needed?

#11

I think they are sized nicely already. It is actually the parallax bug that is making them too big. Try adding this custom CSS to your site. You can click the “CSS” bar icon from the Theme Options page:

.x-section.bg-image.parallax {
    background-attachment: fixed!important;
}

That is a temporary fix to make the images fixed. It’s not true parallax, but will help get you closer to the original design until the official fix is complete.

#12

you’re amazing. Thank you. Will wait patiently for update.

#13

Hi Jeff,

You may keep track of the updates in our changelog:

https://theme.co/changelog/

Please stay tuned. :slight_smile:

#14

Hi Jeff,

Hope you’re having a great day :slight_smile: I just wanted to give you a heads up that we’ve just pushed the second point release. This fixes the parallax issue. I expect everything to be back to normal, but let me know if you still have any concerns about the image sizing after updating.

#15

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