Thanks for reaching out.
There might be a few different reasons for this issue, I would suggest you troubleshoot a few common issues:
- Testing for Plugin Conflict
- CSS/JS Customization
- Disabling Cache
- Child Theme Issue
And also to check whether the issue comes only from the custom codes, I would suggest you to test that by activating the
Parent theme, if that resolves the issue, the custom code is the reason behind the issue you are having.
Please remember, we don’t offer any support or investigation on custom codes or issue(s) related to it.
If none of these helps, please provide login credentials for your site in a secure note to examine it further, including:
– WordPress Site URL & Admin URL
– WordPress Admin username / password
To create a secure note, click the key icon underneath any of your posts.