Parallax & email Issues after updating

Support
#1

Good afternoon Themeco support,

Since a recent update we have noticed a number of issues with our site.

I will list all issue so that we will waste less time going back and forth.

  1. all the backgrounds we have used on both the HOME front page and on Serviceproms page, the backgrounds that are used with parallax, seem completely distorted or seem to be blown out of proportion with a distorted background but only on certain devices, where we find there is a consistent issue is on a 10 inch iPad. We have tried with the fewer option within X Theme do you identify the problem, but within the same even with the multiple viewer option everything seems fine, on an actual iPad the background is an identifiable, just one big liar.

  2. Our email suddenly stopped working, both the emai contact forml on the Home. Front page as well as the contact form on ServicesProMS page do not work, no mail is sent from either on completion of the forms. We checked and the form itself is working but we never receive it???

  3. Finally were getting a number of woo-commerce errors after the update when we were saving or going into either of the pages I mentioned above. It seems that since the woo commerce update today we do not seem to see them but we would appreciate if you could just check that there are no longer any conflicts

Please let me know how ands when I can send you my login details

Thank you in advance and wishing you well

Best,

Marcel

#2

Hi Marcel,

Thanks for reaching out.
Please find the answer to your queries below.

  1. I have checked your Home Page and found the background images are working fine as parallax. If that is not the case and you are trying to point out something else, please provide any screenshot marked with the issue or any video that helps us to recognize the problem.

  2. I have checked your contact form and found it is recording the information in the database and showing it at the backend of the specific form. I would suggest you contact your Hosting Service provider and the plugin author regarding not receiving emails.

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  1. It seems that the WooCommerce version was the reason behind your issue, which automatically resolves when you updated the plugin.

Thanks

#3

Hi Tristup,

Thank you for your swift reply, please find attached some pictures of the issue that I’m trying to describe to you. As mentioned this is happening on an actual iPad 6th gen.

He will see his one picture that I have screenshot it from my laptop and the other is from the iPad. On the iPad the pictures are unrecognizable and this happens for all pictures that I have used as a background on the pages I mentioned up above in my previous email.

We have tried everything could you please investigate and tell us what could be causing this.

dropbox link: https://www.dropbox.com/sh/31ptu66qxjidqbk/AAAnHbM72mZt84NPwiD4u74na?dl=0

Thanking you in advance,

Marcel

#4

Tristup,

Also to be noted same issue on a large 12" iPad Pro

#5

Hi Marcel,

The given screenshots are taken from a completely different website which you referred to in your first posts. I would request you to share the credential for this one with the following details for further investigation.

– WordPress Site URL & Login URL
– WordPress Admin username/password

To create a secure note, click the key icon underneath any of your posts.

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Thanks

#6

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