Paid for licence - but licence still not available since Aug 18th!

Getting a little frustrated. The licence I purchased on the August 18, 2017 at 7:37:12 PM EDT.

It does not show up listed. Can you correct this ASAP I really need to use it

It was purchased via Paypal Transaction ID: 36B296747D821640A

Graham Mitchell

Hi there,

Thank you for writing in. We will follow up this with our theme and get back to you asap.

Thank you.

Hi, @mitcheg,

Please confirm we understand correctly: you had purchased X on Envato, has a Paypal receipt but no license is displayed in your Envato list, right?

If this is the case, you need to check first with Envato. They probably haven’t added the license to your account yet.

But, if you mean that you don’t see the license on our side (Licenses page:, remember you need to register using the purchase code like explained in our Knowledge Base: You have already registered other licenses, so you’re possibly aware of this step, but this is just a remembering.

Please let us know if you can solve this issue with this info.


AH ! OK Understood. Now it’s ‘fixed’ I had not added via Envanto :slight_smile:


Glad it’s okay now, cheers!