Pages Won't Load

[RocktheHouse1876]

Hello,

I’ve been working on a site for sometime now, and all of a sudden this morning Pro is just spinning when trying to edit any page “Edit with Pro”.

The page turns white like it is going to open and then a black rectangle with a spinning circle within it just continues to spin.

I haven’t added or updated any plugins, so I’m not sure why it just stopped working this morning. I have the latest Pro update installed.

It seems to be only Firefox, as I’m able to load in Internet Explorer. However, I do not have any browser extensions in FF?

Would you be able to assist?

[Prasant]

Hello @RocktheHouse1876,

Thanks for writing in!

I checked the website in Chrome and Firefox and in both the browsers Content Builder is not loading. Further checking the console I noticed Preview Timeout error.

Next, I tried testing for plugin conflict under Plugins > Installed Plugins by deactivating all plugins. After that I loaded the Content Builder and it’s working absolutely fine. So, as the problem is coming because of plugin conflict please deactivate all plugins and then reactivate one at a time to narrow down the plugin that’s causing the problem. For now, I have reactivated all the plugins.

Thanks.