Hello all,
My page builder does not load anymore.
When I click on “edit page” it loads a blank page.
The frontend looks normal.
When i try to update the plugins this message appears (image attached), maybe the problem is connected to this.
Can you please help me with this issue
Thanks
Hi @l_eckardt,
Thanks for reaching out.
There might be some different reasons behind your issue, I would like to suggest troubleshooting the following common issue to help us to recognize the reason.
If you discover that an issue is coming from a custom code or 3rd party plugin, kindly consult with a developer or contact the plugin author. Please note that we do not provide support for custom codes and 3rd party plugins.
If that does not help, please provide login credentials for your site in a secure note to examine it further, including:
– WordPress Site URL & Login URL
– WordPress Admin username/password
To create a secure note, click the key icon underneath any of your posts.
Regarding the Plugin Update problem, you can check by activating any of the default themes and if the same problem occurs, you need to contact the plugin author on this.
Thanks
Hey,
please have a look. I provided you the login data in the secure note
Thanks,
Amelie
Hi @l_eckardt,
I have checked your website and it seems the problem is is due to the improper update of Pro. I would suggest you deactivate and delete the Pro and reinstall it by downloading it from your Themeco Account once again, and check if that resolves your issue. If not, please please copy your live site to a staging server so we could troubleshoot freely without breaking your live site.
And give us access to the secure note including:
– WordPress Site URL & Login URL
– WordPress Admin username/password
To create a secure note, click the key icon underneath any of your posts.
Thanks
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