Hi there, I’m having a real headache with my Xtheme Pro based website whereby if you scroll up and down a post, you get an “unresponsive page” error, or the page just freezes. It does come back, but obviously this is bad for user experience.
In Firefox, the same issue seems to manifest as a greying out of the screen until the page comes back. (Seems to be how that browser processes the issue?)
See screenshots included. Website URL below:
Hey There,
I am not able to access the site at all getting a Cloudflae message that the site is offline. Please get with your hosting provider to take a look. Also about the loading issue: This most likely is caused by the server so if you’re already in touch with the hosting provider it would be great if you can ask them to investigate and then share the outcome with us so we can see if we can be of any help or if they can resolve this on their own.
Hi Rubin. Thanks for your reply.
I tried switching the hosting plan to see if this helped, hence the down time. I t should work now. Please can you look again?
Thanks.
Hi @mhenshall,
Thanks for reaching out!
This issue is not on the theme, it has something to do with your Google Chrome or your machine setup. I also created a video clip to let you see that your website is just working properly on my end. Please check the secure note for more information.
Hope that helps.
Thank you.
Thank you Marc.
Since my last message, I have tried swapping hosting and also removing the Ezoic integration I had on the site. Once I removed Ezoic, the problem stopped. I can see from your video that no Ads are showing, which probably means you tested after I removed them.
It seems, unfortunately that Ezoic was the issue.
Thanks for your support.
Hi @mhenshall,
We’re glad that the issue was already solve on your end. If you have any other concerns regarding our theme features, feel free to reach us.
Thank you.
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