Page scroll do not go all the way

[kcreative]

Hello,

Here is a page that when you scroll it stopes just before the last section and its content and the footer cannot be seen.

Film Reel by Director Petar Dopchev

This happens on desktop only and works ok on mobile.

[tristup]

Hi @kcreative,

Thanks for reaching out.
I have checked the specified page and am able to scroll down to the footer as shown in the screenshot.

If you are facing something else, please provide any screenshot marked with the issue or any video that helps us to recognize the problem.

Thanks

[kcreative]

Thanks, but the issue is still present - multiple users on different machines ran tests - still cannot scroll passed the second to last section - https://prnt.sc/iO4N1VC4tzpc I need to add that the issue is present when you go to that page and try to scroll to the bottom without clicking anywhere. If you click on the page somewhere, go to a different tab in the browser and come back, then scrolling seems to be normal… Please try to go scroll to the bottom without doing anything else.

[Ismael]

Thank you for the update. We found this element (nicescroll-rails) at the very bottom of the document, which seems to be generated by another plugin or a custom script. Did you install any plugins related to scrolling?

<div id="ascrail2000" class="nicescroll-rails nicescroll-rails-vr" style="width: 8px; z-index: auto; cursor: default; position: fixed; top: 0px; height: 100%; right: 0px; opacity: 0; display: block;"><div class="nicescroll-cursors" style="position: relative; top: 689px; float: right; width: 6px; height: 266px; background-color: rgb(66, 66, 66); border: 1px solid rgb(255, 255, 255); background-clip: padding-box; border-radius: 5px;"></div></div>

[kcreative]

Hi, the Smooth Scroll plugin is active - https://prnt.sc/0m6_FMO6eJIX No other plugins are active related to scrolling.

[tristup]

Hi @kcreative,

It seems that some existing plugins or code might be conflicting. I would like to suggest troubleshooting the following common issue to help us to recognize the reason.

1.Theme Related Issue
2.Plugin Conflict
3.Theme Update related issue
4.Child Theme Related issue
5.CSS/JS Customization
6.Disabling Cache
7.Disabling CDN

If you discover that an issue is coming from a custom code or 3rd party plugin, kindly consult with a developer or contact the plugin author. Please note that we do not provide support for custom codes and 3rd party plugins unless you are subscribed to One. If not subscribed, kindly consult with a developer or contact the plugin author.
Please note that we do not provide support for custom codes and 3rd party plugins unless you are subscribed to One service.
If none of the above helps, please copy your live site to a staging server so we can troubleshoot freely without breaking your live site.
And give us access to the secure note including:

– WordPress Site URL & Login URL
– WordPress Admin username/password

To create a secure note, click the key icon underneath any of your posts.

Thanks

[kcreative]

We were able to locate the problem:

It was caused by a third party code which is the lightbox shortcode for the pictures. As the smooth scroll gets the height of the columns before the pictures appear it cannot scroll all the way down as it knows for shorter height.

/Fix Scroll issue on motion page/
@media only screen and (min-width: 800px) {
.scroll-height {
height: 36.5em;
}
}

[Ismael]

Great! Glad to know that this has been resolved. Let us know if you have more questions.