Page redirection is not working

Support
#1

Hello, I have a form on my site that after being filled it redirects the user to another page, but this is no longer occurring. The form is on the page (http://phytoart.com.br/orcamento/) and the landing page is (http://www.phytoart.com.br/orcamento-enviado-com-sucesso).
What could be wrong?

X PRO 2.0.4
WordPress 4.9.5
FormCraft 3.3.2

#2

Hi There,

Thanks for writing in! I see that you’re using Formcraft plugin on your site. Could you please try contacting the plugin developer or contact your hosting support to resolve this issue.

Generally you can try disabling your 3rd party plugins, purge your server cache and test this issue.

Thanks!

#3

Hit there.
I’m not sure if that’s the problem.
I used another form plugin and it experienced the same error.

#4

Hi @felipemarcocio

Could you install that other plugin and create a sample? I just like to compare the two.

Please note that the theme has no redirection nor form specific feature that could do this. But, I like to check just to confirm if this is 3rd party related. It’s weird that the two plugins behave the same when they have different data and setting.

Another possible cause is caching, and it redirects based on cached setting.

Thanks!

#5

Would you like me to give you access to my site so you can check if it is the configuration of the cache plugin?
Is there any plugin or site that could help me find the source of the problem?

#6

Hi,

In this case I suggest activating the default WordPress theme and recheck this issue, if everything went alright then it could be something related to our theme, but if it’s still not working then it’s definitely related to the form plugin you are using.

The safest way to do that is to install “Health Check” plugin and enable “Troubleshooting mode” as it can switch to the default WordPress theme and deactivate your plugins one by one. The good thing about “Heath Check” plugin is that it’s developed by WordPress team and it only affects your logged in session so that other visitors won’t be affected.

If you still can’t narrow down this issue, then please provide us with WordPress Dashboard login details in a “Secure Note” so we can investigate this issue.

Thanks.

1 Like
#7

Hello again.
I have good and bad news.
The good news is that I used the method you indicated to me and I found the problem.
The bad news is that unfortunately this problem cannot be removed.
The error that was happening on the site is a tag used to track phone calls.
This tag is installed after the “body” section

The plugin used to inject the tag is “Head, Footer and Post Injections” version 3.1.1 (https://wordpress.org/plugins/header-footer/)

This is the tag:
(without the “<” at each line)

! - Mobcall ->
script src = “// code.jquery.com/jquery-2.1.3.min.js”> </ script>
script src = “https://www.mobcall.com/api/number/scripts/mob-223d680dea1d60466931.js”> </ script>
script src = “https://www.mobcall.com/api/google/adwords/integration.min.js”> </ script>

Is there any way to resolve the conflict that this tag generates on the site without removing it?

#8

Hi @felipemarcocio

I’m sure that you don’t need to call jquery-2.1.3.min.js script, as it’s called already in WordPress and recalling it might cause some conflicts, so my first step will be removing that line.

I’m not sure about the other two scripts, you might need to get in touch with the script developer.

Thanks.

1 Like
#9

Thank you so much @Alaa, it is working fine now :slight_smile:

#10

You are welcome :slight_smile:

#11

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