Page not visible in Pro. Only Header & Footer

Support
#1

Hi,

I’m using the latest Pro and right now I can’t view the sections, only header and footer is visible. Please view the video in the secure note for illustration. Thank you.

#2

Hi There,

The memory limit could be the cause.

Could you please try adding the following code into your wp-config.php file.

define( 'WP_MEMORY_LIMIT', '512M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

You can add it before the line:

/*That's all, stop editing! Happy Blogging. */

Also there might be few other reasons of the issue.

Incorrect setup of SSL. If you have an SSL certificate on your site. You should have the WordPress Site URL and Address URL settings set to HTTPS if you are loading the builder via HTTPS. This can be checked via your wp-admin > general > settings. If you aren’t using SSL you can ignore this step.

Caching. If you have a caching plugin activated or any form of server side caching please disable it to test for any possible conflicts. If you have server side caching or aren’t sure if you do, your host should be able to advise of this and disable it for testing purposes on your account.

Cloudflare. If you are using Cloudflare please disable this for testing purposes. Cloudflare by default enables an auto minfication function to compress the JS and CSS files of the theme. As the theme already serves minified files, re-minifying said files only causes to break the entire site.

Custom code syntax error. If you have a child theme, please enable the child theme and check if the issue still exists. If you have entered any custom JS or CSS into their respective editors. Please review the code for any syntax errors. A mis-placed semi-colon or a missing bracket will cause the issue you’re seeing.

If you could please try the above and if you still have the issue we’d be more than happy to assist.
Thanks!

Let us know how it goes.
Thanks!

#3

Hi,

I’ve changed the memory limit.
Checked the SSL
No caching activated. Even Varnish Caching is not enabled on Cloudways
No Cloudflare
I’ve used a child theme from the start. This error is seen across all pages and even upon newly created pages.

Please advise.

#4

I have replaced the header and footer with a default header and footer from themeco’s template and the problem persist as well. Please advise as I can’t get any work done. Thank you.

#5

Hi There,

Please do a plugin conflict test, especially Convert Plugin, you can do this by deactivating all third-party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

Then correct this syntax error in the Header CSS

Let us know how it goes,
Cheers!

1 Like
#6

Hi,

Yes, it’s the Convert Plugin! Would you be able to advise what do I do next? Am I able to downgrade to a workable version?

Thanks for highlighting the syntax error. Changes had been made :slight_smile:

Regards…

#7

Hey @nebworx,

This was an issue with ConvertPlus before but it was fixed. Please update ConvertPlus.

Thanks.

#8

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