Page looks different than Cornerstone output

Support
#1

On my homepage, I have one section which appears differently that it does in the preview pane verses the actual page. The container background should be white; however, on the actual page, the background is black. When I used inspect elements to try to find the underlying issue the background color looks like it is set to transparent. Any input for a fix that you can provide would be greatly appreciated.

URL: http://748.b06.myftpupload.com

Cornerstone Version:

Actual Page

#2

Hi,

Do you have cache plugin installed?

It’s possible to implement a change, and not have it take place because a cached version of the page or various resources are loading instead of the latest version.

Try to clear your plugin cache and browser cache then check again.

Thanks

#3

I flushed the cache in the browser first. Then I used the WordPress cache flush tool that GoDaddy provides. When both of those didn’t work I called my hosting company GoDaddy and had them do a hard flush of the server. None of those resolved this issue. I couldn’t install the recommend cache flushing plugins as GoDaddy doesn’t allow most of them since they have the tool built into their managed WordPress hosting. Do you have any other ideas?

#4

In that case, would you mind providing us with login credentials so we can take a closer look? Please provide following information:

Set it as Secure Note

  • Link to your site
  • WordPress Admin username / password

All the best!

#5

Here is the additional information you requested.

#6

Hey @mark2inspect,

It really looks like the issue here is aggressive caching. I saved your home page as a template and imported it in a test page http://748.b06.myftpupload.com/x-support-test/ and the live version reflects what is in the Content Builder.

Would you mind giving us FTP access? I’d also need to deactivate all your third party plugins and custom CSS to check if they’re causing the issue.

Thanks.

#7

Here are the additional details you requested.

#8

The only issue I saw in the server is your htaccess file having duplicate rules. I’ve reset it but it didn’t fix the issue.

The only solution to this would be to set a new home page. I’ve set the test page I created previously as your home page and it works.

I suspect that the issue here is aggressive caching though but since we can’t touch that, saving your page as a template and importing it to a new page and setting the page as the front page would be the solution.

#9

Thanks for your assistance!

#10

You are welcome!

#11

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