Page is not saving after updating content using Theme Pro Editor

Hello, we are using Pro, we updated content using the Pro editor and save the page, the content is not being saved. Are there steps to troubleshoot this issue?

Hello @lostimagination,

Thanks for writing to us.

I checked your site. I went ahead edited one page it seems that the page builder is working fine. It might be the browser cache issue at your end. I would suggest you clear your browser cache and then check it again.

Please find the screenshot in the secure note.


I see, the issue is with the page listed in the secure notes.

Hello @lostimagination,

You are having the issue because you have inserted a broken HTML code.

<h1>TeleSales Lead Submission</h1> 
<div id="pagewrapper"> 
<div id="page"> 
<div id="main_table"> 
<div id="main_table_image"> 
<div id="calltoaction"><span style="color: #000000;"><strong>Enter the Information Below</strong> </span></div> 
<div id="lead_form"> 
<div id="lead_form_fields"><form action="" method="POST"> 
<div id="lead_form_name">Name:</div> 
<div id="lead_form_fields"><input style="background-image: url('data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAABAAAAAQCAYAAAAf8/9hAAABHklEQVQ4EaVTO26DQBD1ohQWaS2lg9JybZ+AK7hNwx2oIoVf4UPQ0Lj1FdKktevIpel8AKNUkDcWMxpgSaIEaTVv3sx7uztiTdu2s/98DywOw3Dued4Who/M2aIx5lZV1aEsy0+qiwHELyi+Ytl0PQ69SxAxkWIA4RMRTdNsKE59juMcuZd6xIAFeZ6fGCdJ8kY4y7KAuTRNGd7jyEBXsdOPE3a0QGPsniOnnYMO67LgSQN9T41F2QGrQRRFCwyzoIF2qyBuKKbcOgPXdVeY9rMWgNsjf9ccYesJhk3f5dYT1HX9gR0LLQR30TnjkUEcx2uIuS4RnI+aj6sJR0AM8AaumPaM/rRehyWhXqbFAA9kh3/8/NvHxAYGAsZ/il8IalkCLBfNVAAAAABJRU5ErkJggg=='); background-repeat: no-repeat; background-attachment: scroll; background-size: 16px 18px; background-position: 98% 50%;" name="NAME" type="TEXT" /></div> 
<div id="lead_form_name">Address:</div> 
<div id="lead_form_fields"><input name="ADDRESS" type="TEXT" /></div> 
<div id="lead_form_name">City:</div> 
<div id="lead_form_fields"><input class="lead_form_fields" name="CITY" type="TEXT" /></div> 
<div id="lead_form_name">State:</div> 
<div id="lead_form_fields"><select name="STATE"> 
<option value="AL">Alabama</option> 
<option value="AK">Alaska</option> 
<option value="AZ">Arizona</option> 
<option value="AR">Arkansas</option> 
<option value="CA">California</option> 
<option value="CO">Colorado</option> 
<option value="CT">Connecticut</option> 
<option value="DE">Delaware</option> 
<option value="FL">Florida</option> 
<option value="GA">Georgia</option> 
<option value="HI">Hawaii</option> 
<option value="ID">Idaho</option> 
<option value="IL">Illinois</option> 
<option value="IN">Indiana</option> 
<option value="IA">Iowa</option> 
<option value="KS">Kansas</option> 
<option value="KY">Kentucky</option> 
<option value="LA">Louisiana</option> 
<option value="ME">Maine</option> 
<option value="MD">Maryland</option> 
<option value="MA">Massachusetts</option> 
<option value="MI">Michigan</option> 
<option value="MN">Minnesota</option> 
<option value="MS">Mississippi</option> 
<option value="MO">Missouri</option> 
<option value="MT">Montana</option> 
<option value="NE">Nebraska</option> 
<option value="NV">Nevada</option> 
<option value="NH">New Hampshire</option> 
<option value="NJ">New Jersey</option> 
<option value="NM">New Mexico</option> 
<option value="NY">New York</option> 
<option value="NC">North Carolina</option> 
<option value="ND">North Dakota</option> 
<option value="OH">Ohio</option> 
<option value="OK">Oklahoma</option> 
<option value="OR">Oregon</option> 
<option value="PA">Pennsylvania</option> 
<option value="RI">Rhode Island</option> 
<option value="SC">South Carolina</option> 
<option value="SD">South Dakota</option> 
<option value="TN">Tennessee</option> 
<option value="TX">Texas</option> 
<option value="UT">Utah</option> 
<option value="VT">Vermont</option> 
<option value="VA">Virginia</option> 
<option value="WA">Washington</option> 
<option value="WV">West Virginia</option> 
<option value="WI">Wisconsin</option> 
<option value="WY">Wyoming</option> 
<div id="lead_form_name">Zip:</div> 
<div id="lead_form_fields"><input name="ZIP" type="TEXT" /></div> 
<div id="lead_form_name">Cell Phone:</div> 
<div id="lead_form_fields"><input name="CELLPHONE" type="TEXT" /></div> 
<div id="lead_form_name">Home Phone:</div> 
<div id="lead_form_fields"><input name="PHONE" type="TEXT" /></div> 
<div id="lead_form_name">Email:</div> 
<div id="lead_form_fields"><input name="EMAIL" type="TEXT" /></div> 
<div id="lead_form_name">Campaign Name:</div> 
<input name="Campaign" type="TEXT" /></div>

<div id="lead_form_name">Marketer:</div> 
<div id="lead_form_fields"><select name="Marketer" type="TEXT"> 
<option value="Christy">Christy</option> 
<option value="Ryan">Ryan</option> 
<option value="Jack">Jack</option> 
<div id="lead_form_name">Note:</div> 
<div id="lead_form_fields"><input name="leadnotes" size="75" type="TEXT" /></div> 
<p><input name="tags" type="HIDDEN" value="TeleLead" /><br /><input name="SUCCESS_URL" type="HIDDEN" value="" /><br /><input name="ERROR_URL" type="HIDDEN" value="" /><br /><input alt="Submit!" height="60" name="SUBMIT" src="../wp-content/uploads/2019/04/submit-button-blue-hi.png" type="IMAGE" value="Submit Request" width="182" /></p> 
<div id="footer">&nbsp;</div> 

Please use HTML lint and make sure that your HTML code is valid and correct.

Please note that custom coding is outside the scope of our support. Issues that might arise from the use of custom code and further enhancements should be directed to a third party developer.

Best Regards.

Hello Ruenel, I checked the HTML with a developer and there is nothing wrong with it. I also keep getting logged out of Wordpress, not sure if that might be related. Any other ideas? I really need this fixed. I never had an issue with it before.

Hi @lostimagination,

It has been found that my colleague was correct on the Broken HTML, the custom HTML code added into the Text element for the Form has a closing DIV tag without an opening tag. Please check the following screenshot describing the facts found through the W3CValidator.

Showing-results-for-contents-of-text-input-area-Nu-Html-Checker (1)


Please remember that we don’t offer any support to the custom code or related issues.

Hope it helps.

Even when I fixed it, it’s not letting me save it. Any advice?

Hi @lostimagination,

Please fix it first and then check once by clearing all types of cache or in incognito/private mode of the browser.


I just did and still not saving.

Hi @lostimagination,

Just checked it again and found the code has not been modified, please modify the code and check once again. It has been also found that the session has been logged out automatically after a few minutes, that might be another reason behind your issue, I would suggest you check the following common issues to recognize the reason behind it.

1.Theme Related Issue
2.Plugin Conflict
3.Theme Update related issue
4.CSS/JS Customization
5.Disabling Cache
6.Disabling CDN
7.Increasing PHP Memory Limit

We would also like to know if the session logout issue still exists with a theme like TwentyTwenty.


Hi @tristup I tried everything on the list and I still can’t save that one page. It has been working for so long, any help would be really appreciated.

I believe the issue is with conerstone, I was able to save the page without using Cornerstone.

Hello @lostimagination,

I would suggest you if you could copying your live website to your staging area. and send your details in a secure note so that we can investigate your setting without breaking your live site. Please provide the following details

  • WordPress Login URL
  • Admin level username and password
  • FTP details

You can find the Secure Note button at the bottom of your posts


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