Hi I am using a 3rd party slider to display woocommerce products. I add a short code to a text element to display it
For some reason on this test page https://www.balibisa.com/open-college-online-courses/ it is pushing the footer over to right and I can’t understand why as it works fine on other pages.
I can’t figure out what is coursing this. Could you have a look please
Hey @Ainsleymd,
You have unclosed HTML. Please remove this code highlighted in the screenshot below.
Thanks.
That does not seem to help any other ideas?
Hi there,
Looks like it’s not just one, but there are many broken HTML elements on your page and you should fix them. Please check this https://validator.w3.org/nu/?doc=https%3A%2F%2Fwww.balibisa.com%2Fopen-college-online-courses%2F. Scroll down and you’ll see the End tag, Unclosed tag (opened tag without closing tag), and Stray tag (element with closing without opening) errors.
Please fix your existing content and follow the error provided in that validation.
Thanks!
I don’t understand what you want me to do. I only use cornerstone to build pages so it would be cornerstone that is creating these errors
Hello There,
I am suspecting the your 3rd party plugin is generating an orphaned or unclosed <div> tag. To assist you better with this issue, would you mind providing us the url of your site with login credentials so we can take a closer look?
To do this, you can create a secure note with the following info:
– Link to your site
– WordPress Admin username / password
Thank you.
see secure note for details
Hi There,
The login credentials do not seem to be working.
As the issue is happening on this specific page only it is most likely related to an HTML syntax mistake. Please take a look at your page and try to find incomplete or missing tags like an incomplete <a or a missing closing tag </a>
If that does not help, please try de-activating your third-party plugins which you are using on this specific page, as this also could be the cause.
If you still cannot find the issue, please review the provided credentials and provide us new credentials.
Thank you
Please try this password (See note)
As I sied the plugin is working fine on an existing page. It just seems to be new pages.
I am not sure how to look for missing tags, I am not a web developer that’s why I use xtheme cornerstone and look to you for support.
I have tried disabling all plugins and the problem persists
Hi There,
The issue is being caused by the shortcode generated by a third plugin :
[twi_woo_shortcode p_id="11241"][/twi_woo_shortcode]
It might be related to your plugin settings or to the fact the plugin is not compatible with the theme.
Unfortunately, we cannot provide support for third-party plugins.
You might contact the plugin developer or research the issue yourself.
If you let us know what you are trying to achieve with this shortcode (specific plugin) we might be able to suggest you a different solution.
Hope it helps
Hi this page https://www.dev.balibisa.com/shop/bisa-courses/ has the same short codes so plugin is working fine I believe
I have also just added the short code above and that to is working (I know pics are missing)
Can you explain on a new page I add a section then a text box in cornerstone the footer then lifts of the bottom of the page
I think this is the issue.
see image attached
Hope this helps
Hi there,
It lifts because there is no content, it’s normal on an empty page. A page will increase it heights based on content and will always push what’s in the bottom. It’s not related to the issue.
In your provided URL https://www.dev.balibisa.com/shop/bisa-courses/, there is no footer issue like from your live site. And the only difference that I could see is that the shortcode [twi_woo_shortcode p_id="11241"][/twi_woo_shortcode] is inactive. Confirming that all these issues are caused by that shortcode, you may wish to contact the plugin author and have the issue rectified. I like to help but I’m not really sure how their shortcode and plugin works.
Thanks!
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