Page Editor Won't Open

[kavsquires]

For the first time ever, when I attempt to open a page to make edits the page fails to open. The “Pro” icon bounces and bounces and nothing happens. Anyone have a clue as to what might be causing this? No new plugins have been installed.

Screen recording: https://drive.google.com/file/d/13v5J9hXTfCAY_LbD7EAxmB4BB181QqMW/view?usp=sharing

[nabeel]

Hi @kavsquires,

Thank you for reaching out to us. This could happen due to multiple factors, please check for the following first:

1. Ensure everything is up to date according to our version compatibility list at https://theme.co/docs/version-compatibility. Please follow the best practices when updating your theme and plugins. See https://theme.co/docs/product-updates for more details.

2. If you’re using a caching plugin, clear all caches including browser cache then deactivate your caching plugin and other optimization plugins. If you’re using a CDN, please clear the CDN’s cache and disable optimization services.

3. Test for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

4. Remove custom JavaScript you may have added and if using a child theme, deactivate it and switch to parent theme (take a backup of JS before removing).

5. Increase your allocated memory by adding this code in your wp-config.php (see https://theme.co/docs/how-to-increase-php-memory-limit)

define( 'WP_MEMORY_LIMIT', '256M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

If you still have problems then please get back to us with the result of the steps above and URL/User/Pass of your WordPress dashboard using the Secure Note functionality of the post to follow up the case.

Thanks!