Thank you for reaching out to us. It seems like you’re using Visual Composer to create pages. Try enabling Legacy X Integration by navigating to WPBakery Page Builder > General Settings > Legacy X Integration and see if this resolves the issue (see screenshot)
If the issue persists then please follow the troubleshooting steps here https://theme.co/docs/common-issues
If you still have problems then please get back to us with the result of the steps above and URL/User/Pass of your WordPress dashboard using the Secure Note functionality of the post to follow up the case.